Terms and Conditions


At Diamond Brokers of Los Altos, we believe that you should love every piece that you purchase from us which is why we want you to be 100% satisfied with your purchase. If you have any questions or concerns please email us at info@diamondslosaltos.com or call us at (650) 941-8808.

While Diamond Brokers of Los Altos makes every effort to produce this website and all of its content without errors, system and data inaccuracies may occur at times.

We reserve the right to correct any and all errors once we are aware of them. This includes erroneous prices which may show with merchandise being featured online or informational errors in any item descriptions. We also attempt to keep prices current with market conditions, but please understand that prices are subject to change without being updated. We appreciate your understanding.

Upgrade Policy

At Diamond Brokers of Los Altos, we offer a comprehensive upgrade policy for our loose diamonds. Diamonds purchased at Diamond Brokers of Los Altos will receive a 100% credit (not including tax) toward an upgrade to a larger, better quality, or different shape diamond.

Diamonds must be returned in original condition will all original paperwork, including certificate where applicable.

The upgrade policy applies to the original purchaser of the diamond only and is not transferable to any other party.

Diamond Sourcing

The Diamond Brokers of Los Altos has been in business for over 40 years, and we are firm believers that the diamonds that we buy and sell should not only be conflict free, but also purchased as “fair trade.” Everyone involved in the diamond’s journey should be fairly compensated as they are a natural resource and the main source of revenue for some of these diamond producing countries. These revenues generate services such as health, education, and government programs dedicated to raising the standard of living for their citizens. All of our diamonds are produced by Kimberly System compliant manufacturers and are imported in strict accordance with the United States Patriot Act.

We stand behind this and promise: “The purchase of the herein invoiced diamonds was acquired from legitimate sources in compliance with the United Nations Resolutions and was not involved in funding conflict. Based on personal knowledge and/or written guarantees the seller assures that these diamonds provided by the supplier are conflict free.”

Metal Sourcing

At the Diamond Brokers of Los Altos, we work hard to insure that all of our metals are sourced from suppliers which are committed to the non-exploitation of the minors and their communities. We also use recycled gold and platinum whenever possible.