OUR WARRANTY PROMISE
We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us ad we will inspect it. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, we may, replace with like-kind item or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
CLEANING AND INSPECTION SERVICES
We recommend having your jewelry cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry. Cleaning and inspection services are complimentary on any jewelry item purchase from us. The customer is responsible for paying the shipping to us, and we will pay for the return shipping. Repairs to your ring mounting can also be done at this time at cost. You are also welcome to stop into our Los Altos or San Francisco store for a complimentary jewelry inspection.
CONDITIONS AND EXCLUSIONS
The above Warranty and Services are available only to the person who purchased the covered product from us.
Maintenance, repair, sizing or other service performed by someone other than us will void your Warranty.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.